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Infrastructure
| Data Center | - Brand new, state-of-the-art facilities located in a AAA-rated building
- Dual electrical grid connections from independent substations
- Internally redundant, bypassable 250 kVA UPS systems
- Dedicated backup generator with manual bypass to second non-dedicated backup generator in the event of generator failure
- Fault-tolerant 600V air conditioning system with humidity regulation
- Air conditioning units and pumps connected to generator power for unlimited runtime in the event of utility power failure
- Stratified air flow design for increased cooling efficiency and reduced energy costs
- Non-service-affecting FM-200(r) Fire Suppression System with multiple zones, central control, and connectivity to the building fire system
- Dedicated backup generator with manual bypass to second non-dedicated backup generator in the event of generator failure
- Infrastructure built to comply with seismic code
| | Network | - Fully redundant core switches, routers, and load balancers, utilizing 802.1w rapid spanning tree protocol (RSTP) for split-second failover and high availability
- Multiple GigE backbone trunks for fast network performance and traffic spike tolerance
- 100% uptime guarantee (with specific SLA)
- 24 x 7 environment and network monitoring and response
- Multiple, fault-tolerant upstream fiber connections
- Burstable and uncapped bandwidth to every customer, at a minimum connection speed of 100 Mbps
- Multi-homed network with BGP-advertised address space and connections to multiple Tier-1 providers
- 1 x 1000Mbps Internap (Telus, Global Crossing, MCI, Tata/Teleglobe)
- 1 x 1000Mbps T-systems
1 x 1000Mbps Level3 - 1 x 1000Mbps Cogent (backup only)
- 1 x 1000Mbps Toronto Internet Exchange
1 x 100Mbps Ottawa Internet Exchange
- Latency-optimized routing with excellent connectivity to Canada, U.S., and Europe.
| | Security | - 24 x 7 building security monitoring and engineering response
- Elevator, office, and server room doors monitored for unauthorized or forced entry with local and building security response
- "Mantrap" entry with key card and biometric access authentication
- Segmented colocation and main server rooms
- 24 x 7 CCTV (closed circuit television) surveillance and recording
- Closed wiring conduits for all wire and fiber outside of the server room and within the colocation room
- Limited staff access to server rooms
- Access logging on all key card doors
- Rotated off-site backups
| | Administration and Support | - 24 x 7 security, technical support, and remote hands on premises
- Expertise with Windows and Linux platforms
- Expertise with multiple server configurations (VPN, Load balancing, Firewalls)
- Network monitoring with 24 x 7 response
- Custom network monitoring with user-configurable notification
- DNS management
- Free hardware repair (dedicated customers only)
- Root access (dedicated customers only)
- Advanced traffic monitoring with per-service and per-IP breakdowns
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